• I selected the roadside assistance option. If I need to use it, what do I do?

• What is Roadside Assistance?

• How can Ford Leasing Service Solutions roadside assistance help me?

• How do I arrange for my vehicle to be serviced?

• Why do I need to replace my tyres?

• How do I arrange to have my tyres replaced?

• How many tyres can I have replaced?

• I need more information on tyres, who should I call?

• My vehicle registration and compulsory third party insurance are due to be renewed, what do I do?

• My registration has expired and I haven't received the registration certificate?

• Are glass, vehicle insurance, fuel and top up fluids covered under the maintenance program?

• What are my responsibilities as the driver under the maintenance program?

• Under the maintenance program what are the exclusions?

• What happens when my contract is about to expire?

• What happens if there is an accident and my car is written off?

If your company has selected the Roadside Assistance option, and you require Roadside Assistance, please call 1800 819 090 and have the following information ready when you call.

• Your name and precise location of the vehicle

• Your registration number

• Your vehicle colour, make and model

• Advise operator that your vehicle is maintained by Ford Leasing

• A description of the problem

• A contact telephone number if possible

In an effort to ensure that you enjoy total driving pleasure, we have provided you with the maintenance option using the services of the Ford Solutions Ford Leasing Roadside Assistance program.

Backed by Australia's leading motoring organisations through their national service company Assist Australia, the Ford Solutions Ford Leasing Roadside Assistance program is designed to provide you with 24 hour, 365 day a year personal emergency and roadside service.

The foundation of the Ford Leasing Service Solutions Roadside Assistance program is the Emergency Roadside Assistance (ERA) which provides you with support from our roadside assistance personnel who will endeavor to make your vehicle mobile at the roadside or tow it to an approved repairer.

However, if you vehicle is unable to be fixed at the roadside or you find yourself stranded and away from home, a second level of support referred to as Personal Incident Management (PIM) is provided in conjunction with ERA.

PIM provides you with an additional range of personalised services to minimise any inconvenience should a failure occur more than 100 kilometers from home, where your vehicle is disabled for a period greater than 24 hours.

If you have selected the service maintenance option and you require the vehicle to be serviced, follow the three easy steps below.

• Book your vehicle into your preferred Dealer using your company name, and advising that it is a Ford Leasing vehicle.

• On arrival at the Dealers Service Department, present your Customer Service Card and Vehicle Owners Manual to the reception staff, to ensure Ford Leasing will be billed direct.

• On completion of the service simply drive away with no need to worry about the invoice. Ford Leasing will make the payment as agreed to in your maintained operating lease agreement.

The Ford Leasing plan covers scheduled maintenance service and approved repairs, replacement or adjustments as necessary.

The service plan includes all scheduled services due up to the contracted kilometer limit but not inclusive of the last service. For example, a vehicle that is contracted for 36 months at 60,000 kms, all scheduled services up to 60,000 kms are covered under the maintenance rental, but the 60,000 kms service is not covered. It is not in your interest to pay for a service that you will not benefit from.

Following the three easy steps above will ensure that the invoice for authorised work on your vehicle will be sent to Ford leasing. If however an invoice for authorised work is sent to you, or your company, please return it to the dealer with a request to forward it on to Ford Leasing for attention.

For your protection it is important to ensure that the tyres on your vehicle conform to the laws relating to type, fitment, use and roadworthiness. As the driver, this is your responsibility. Failure to comply with the law may lead to heavy penalties and may endanger you and other road users.

If your company has selected the Tyre Replacement Option, follow the three easy steps listed below.

• Book your vehicle into your preferred Tyre Retailer from the list of authorised Tyre Retailers below.

• On arrival at the Tyre Retailers, present your Customer Service Card to the reception staff who will ring 1800 800 325 to confirm your tyre replacement options.

• On completion of the service simply drive away with no need to worry about the invoice. Ford Leasing will make the payment as agreed to in your maintained operating lease arrangement.

Authorised Tyre Retailers

The Ford Leasing Tyre Replacement Option, if included, provides for the replacement of an agreed number of tyres, which are of a similar size and design to those originally fitted to the vehicle by the manufacturer.

If however tyres are supplied for any reason other than for roadworthiness, you will be re-invoiced for the relevant amount.

Please call our Tyre information line if you require further information on 1800 800 325.

If your company has selected the re-registration option, your vehicle registration and compulsory third party insurance (where required by State Legislation) will be automatically renewed by Ford Leasing, and the new registration papers will be sent to your organisation.

If for any reason your registration expires and you have not received your new registration certificate, please contact Ford Leasing immediately on the Toll Free Line 1800 800 325.

As the driver it is your responsibility to ensure that the vehicle is registered at all times, Ford Leasing will not be held accountable if, for any reason, the vehicle becomes unregistered. It is an offence to drive an unregistered vehicle.

No. The replacement of windscreens and other glass is not covered under the terms of the contract.

For convenience, Ford Leasing has negotiated a preferential national agreement with Windscreens O'Brien. Simply present your Customer Service Card and quote the Ford Leasing Corporate Discount Plan Number 560 6411.

The National Toll Free Line for Windscreens O'Brien is 13 13 16.

Fully Comprehensive Vehicle Insurance is the responsibility of the lessee and is mandatory under the terms of the lease agreement.

As the driver of the vehicle you are responsible on behalf of your company for properly operating and maintaining the vehicle in accordance with the owners manual including the following:

• Regularly checking oil, coolant and battery acid levels and tyre pressure of the car and paying for topping up fluids.

• Adding appropriate anti-freeze if operating in sub-zero temperatures.

• Prompt replacement/repair of any damaged items are at your company's cost.

• For any potential claim on Ford Leasing you must present the vehicle with the Customer Service Card to an authorised dealer within 7 days of a defect/failure occurring.

• Taking appropriate steps to prevent further damage in the event of failure/defect.

• Advising both your company and Ford Leasing of any accident in which your vehicle may be involved, and lodging insurance claims with your insurer.

• Prompt payment of all parking and traffic fines. Your company will be charged an additional administration fee if Ford Leasing has to settle any fines on your behalf.

• The vehicle is to be serviced by an Authorised Dealer in accordance with the manufacture owners manual supplied with the vehicle. Please ensure that the service coupons in the Vehicle Owners Manual are completed and stamped by the servicing dealer.

Ford Leasing will not cover the following:

Any defect or failure of a component which is attributed to or caused by:

• Any modifications to the vehicle unless such modifications have been made by, or at the direction or with the approval of Ford Leasing.

• Misuse, abuse, neglect or wilful damage.

• Lack of proper maintenance and care as specified in the owners manual.

• Exceeding the operating or capacity limitation specified in the ownership manual.

• Accidental damage including, but not limited to, damage caused by, or as a result of, a road or other accident, road and other hazard, fire, floods, acts of war, airborne fallout, civil commotion, inevitable accident, Acts of God, hail, lightning, storm or tempest.

• The vehicle taking part in motor sport activity including without limitation rallying, speed trails, time trial or like activities.

• Damage from chemicals, tree sap, bird or animal excreta or environmental or other hazards.

• Normal deterioration of paint, trim or other appearance items.

• Any defect in or failue of a component which has not been supplied and or fitted by, or with the approval of, Ford Leasing or by any Authorised Dealer.

• Repairs to any vehicle if the odometer is altered, broken, repaired or replaced and the total distance travelled by the vehicle cannot be determined accurately.

• Any loss of time inconvenience, commercial or the direct or indirect loss, damage or injury suffered by the lessee and/or driver as a result of a defect in, or failure of a component. The rights and remedies which are available to the lessee under any relevant statute enactment or otherwise at law in connection with any such claim for compensation must be pursued outside the ambit of the Ford Leasing Plan.

• Any vehicle which is immobilised as a result of an accident.

Shortly before the lease on your vehicle expires, Ford Leasing will contact you or your company to make arrangements for the return of your current vehicle, including an inspection, and an assessment of the condition in relation to our Vehicle Inspection Standards. During this inspection you will be required to sign the Vehicle Inspection Report agreeing to the condition of the vehicle.

Once the lease expires, the vehicle will be collected by one of our representatives. Ford Leasing will be happy to discuss replacement vehicles with you.

We require for your protection and ours that your car is comprehensively insured at all times. In the event of an accident you should submit a claim to your insurer and advise us of the accident. Please note you must continue to pay normal monthly instalments pending determination of your claim.

If the car is not insured, we will take possession of the vehicle and sell it at public auction. You will continue to be liable for the difference between the net sales proceeds received from the vehicle and the current payout. You should contact us to discuss how your account should be paid out.